FAQ

General

Product Availability:
Only items that are in-stock will display on our website. If you cannot see the item, then it is out of stock at this time.

Restocking:
We add new inventory every day, so be sure to check back often!

Item Condition:
Everything we sell is pre-owned unless specified. All items have been cleaned, tested, and are guaranteed to work. Below is a list of how we classify our Video Games:

Complete – Comes with case, artwork, booklet, and game.
No Booklet – Comes with case, artwork, and game
Box and Game – Comes with box, artwork insert (if any), and game.
Game Only – Does not come with case, artwork, or booklet. Game will be shipped in a generic case or sleeve for protection.
Discounted – Game has cosmetic flaw(s) and has been discounted accordingly. Flaw(s) may include:

  • Heavy label wear
  • Small tears or missing part of label (front and/or back)
  • Sticker(s) and/or sharpie writing on game
  • Discoloration and/or small nicks on game

Game Consoles & Electronics: Unless stated, Video Game Consoles and ewe sell are in good condition or better.

Heavy Play – System has cosmetic flaw(s) and has been discounted accordingly. Flaw(s) may include:

  • Many scuffs and scratches on the exterior
  • Many light scuffs and scratches on screen(s)
  • Moderate to Heavy wear from use
  • Paint chipping or Discoloration

Payment & Shipping

Payment Methods We Accept:
Visa, MasterCard, American Express, Discover, and PayPal

Shipping Time:
All orders are usually shipped within 24 hours Monday – Friday. Any order(s) placed on Saturday, Sunday, or Holidays will be shipped the following business day. All packages are shipped via USPS and delivery times may vary. Average delivery time for most domestic orders is 2 – 7 business days. Canada orders may take longer for delivery.

Shipping Cost:
All domestic orders under $20 will be charged a flat $3.00 for shipping. All domestic orders totaling $20 or more have no shipping charge – they ship FREE! Shipping cost for Canada orders is calculated during checkout.

International Shipping:
We only ship to the USA and Canada at this time.

Returns:

Return Policy:
We offer a 30 day money back or exchange guarantee on any items that are defective. Let us know what the problem is and we’ll make it right!

Have more questions? Contact us anytime here or email us at support@bitreplay.com